Enterprise Customer Success Manager (AI & Data Strategy)

As an Enterprise CSM, you don't just "manage" accounts. You own Vainu’s most complex, high-value partnerships. You will work with the best Nordic accounts and prospects, participate in RFIs and RFPs, and actively seek new opportunities within these accounts. For the largest accounts, you have a team behind you.

Key Details

• Location: Helsinki (Siltasaarenkatu 8-10).

• Work Model: Hybrid. Initial 6-month focus on in-office collaboration; then 2-3 days/week in the office. The role includes regular face-to-face meetings with our customers.

• Compensation: Monthly base salary (depending on your seniority): € 4.500 - € 6.000. On top of the base salary, we pay quarterly commissions (based on your quarterly portfolio size and net retention rate). On-target commissions are between €10.000 and €25.000 per quarter.

• Language: Native-level Finnish and professional English are required. Being fluent in Swedish and other Nordic languages is a plus.

Your Mission

• Act as the primary contact for Large Nordic enterprises (Finance, Logistics, etc.), helping them move from manual prospecting to AI-driven workflows.

• Vainu’s product and offering develop at an unprecedented pace. You will communicate and translate it into solutions best suited for customers

• Portfolio Growth & Expansion: Systematically map the C-suite and operational layers to identify new use cases for Vainu’s data across the organization units.

• Ecosystem Mentorship: Elevate both our internal and customers’ commercial teams by sharing insights on the evolving AI landscape.

Who You Are

• 5+ Years in Enterprise CS: You’ve mastered the art of managing complex, high-stakes contracts and multi-year renewals.

• AI-Fluent: You don’t need to be a coder, but you are excited about becoming an “AI-builder”, and you understand how LLMs, predictive modeling, and automation rely on structured data.

• The "Hacker" Mindset: You are an expert at navigating organizational charts to find the real decision-makers and the technical bottlenecks they’re hiding.

The Recruiting Process

1. Digital Application: Show us how you've turned data into a strategic asset.

2. Intelligence Sync: A screening call with our HR.

3. The Deep Dive: An interview on Enterprise CS strategy and navigating large-scale organizations.

4. The Formalities: Online personality and logic tests.

5. The AI-Ready Case: Present an account plan to Vainu’s senior management.

6. Final Steps: References & Offer.

Questions?

You are welcome to contact us with any questions about the position or the process.

Anne Liiri
VP Customer Success
+358 40 771 7170
anne@vainu.io